Secure Your Personal Information

The Holidays are a season of celebrating, and yes, of course, shopping. More traffic in stores and online entices criminals to actively pursue personal identifiable information. For instance, a major retailer announced a breach of data security, exposing customers’ debit and credit card information for potential unauthorized use. Fortunately, there are steps you can take immediately to be proactive and preventive in case you think you have been—or may be—affected by a breach of data security.

Keep an eye out now

  • Monitor your accounts online on a regular basis to ensure that all transactions are valid.
  • If something doesn’t seem right, immediately alert your financial institution or credit card issuer.
  • You can also change your PIN numbers and Passwords. Strong PINs and passwords are never obvious. The longer the password, the better (aim for 8-14 characters) and include numbers, symbols, and upper- and lower-case letters. Don’t share PINs or passwords in email, instant messages, or over the phone. Keep in mind, there may be a delay from the time you change your PIN to the time that you’re able to use your card again.

What should I do to safeguard my personal information?

  • Help protect your online transactions and home files by using a firewall and up-to-date antivirus solution (such as McAfee). Encrypt your wireless connection at home. Keep all software (including your web browser) current with automatic updates.
  • Avoid using the same password everywhere—if it gets stolen it could cause a domino effect, breaching all your accounts.
  • Make sure the site uses encryption, a security measure that helps protect your data as it travels around the Internet. Look for a web address with https (“s” stands for secure) and a closed padlock icon beside it or in the lower right corner of the window.
  • Don’t shop and pay bills on public computers or open wireless networks. Don’t click on links or open attachments from untrusted sources.
  • Be wary of scams. Trust your instincts if a deal seems too good to be true, or you get an alert from your “bank” that your account will be closed if you don’t take some immediate action, or if a company asks for your personal information without cause.
  • Some security breaches may leave your computer or files in an unusable state. It’s recommended that you regularly backup your important files.

Navy Federal uses sophisticated detection tools to monitor for suspicious activity to ensure the safety of members’ accounts. We also have a “Zero Liability” policy; you are not held responsible for unauthorized purchases made on their credit or debit card cards, whether it’s in a store, over the telephone or Internet.

If you ever suspect suspicious activity on your account, don’t hesitate to call 888-842-6328 or visit a branch.