Welcome back for the next episode of Ask the Expert! In this video we brought back, business expert Jim Salmon, Navy Federal’s Vice President of Business Services, and Michael Toner, Manager of Social Media for Navy Federal, to discuss finding your voice on social media, and some small business social media best practices.

We highlight what some of our Navy Federal Business Services members are doing to engage and delight their customers on social media as some examples of best practices.

If you missed the first small business episode about getting started on social media, watch the video here.

If you have follow-up questions or would like to know more about a certain topic, let us know in the comments section below and we’ll address it in the next Ask the Expert video.

National Small Business week

We’re celebrating National Small Business week May 1-7. Stay tuned for inspiring stories from our Business Services members on how they turned their passions into thriving small businesses as well as educational content to help you launch your own small business.

Social Media Tip:

Before you launch your business on social media channels, think about the voice you want to establish for your brand and the type of information your customers will want and expect from you.